Text Ahead Feature: With this feature customers can opt-in to receive text messages for escalated service requests. After a Tier 2 officer determines a call back is necessary, customers will receive a text asking if they can take a call within a specified timeframe. If the customer doesn’t respond or misses the call, the service item will be closed.
Online Appointment Request Form: USCIS showcased a new Online Appointment Request Form for specific case types, allowing applicants to request appointments with more flexibility. The form covers ADIT Stamps, Emergency Advance Parole, Immigration Judge Grants, and Other categories. Initially, a MyUSCIS account is not required. The form asks for details like travel dates and proof of emergency, and customers can provide explanations and attorney information in a text box.
Preferences for appointment day and time can be selected, along with providing receipt number, Alien number, email, and phone number. Additional family members requiring the same service can be included. After submission, customers receive a record number and email confirmation.
Online Change of Address Function: USCIS has introduced an Online Change of Address Function, accessible through the MyUSCIS account. Attorneys can use their own accounts to complete the form on behalf of their clients. The system accommodates foreign addresses and allows up to 25 receipt numbers per change of address request. It provides success or failure notifications, with failures potentially caused by receipt number mismatches or technical issues. The function updates USCIS systems in real-time for each provided receipt number.
Online Biometrics Rescheduling: USCIS allows applicants to use the online system to request a new biometrics appointment date up to two times. Customers need to provide reasons for rescheduling, current appointment details, date of birth, and ASC location. They can choose the same or a different location, with a search function for different locations. Available dates and times are displayed for selection, and customers confirm their choice on the screen. Confirming counts as one rescheduling. A digital notice tool provides a downloadable PDF, which may take up to 30 minutes to generate. Missed appointments must still be rescheduled by calling the 1-800 Contact Center.
Remzi Guvenc Kulen, Esq.
Kulen Law Firm, P.C.
